Privacy Policy

Northline Athletic operates the training floor at 418 Harbor Street, Brooklyn, NY 11201, United States. This policy covers the website, membership queries, member login, and card checkout.

Customer service: +1 (718) 555-0148, desk@northlineathletic.com, 418 Harbor Street, Brooklyn, NY 11201, United States. Desk hours: Monday–Friday 5:30 a.m.–9:00 p.m., Saturday–Sunday 7:00 a.m.–6:00 p.m. Eastern Time. Billing questions: billing@northlineathletic.com. Privacy questions: privacy@northlineathletic.com.

Identity and contact details you submit: legal name, email address, phone number, the membership you ask about, training goal, days per week, preferred time, gym experience, injuries or limits you choose to share, and an emergency contact name and phone number.

Login details after a query is approved: your email address and a password hash. We do not store the readable password after the desk has issued it.

Payment data: card number, expiry, and security code are entered in Stripe’s card field and sent to Stripe. We do not receive or store the full card number or the card security code. We keep the amount in US dollars, the plan id used for that charge, your name, email, phone, and the payment reference Stripe returns.

Technical data: the pages you request, a first-party cookie that remembers an allowed checkout visit, a member session cookie after you sign in, and an admin session cookie for the membership desk.

To review your membership query, approve or decline it, and issue login details.

To take payment in US dollars, create a one-time charge or a renewing membership, send receipts, and handle refunds, cancellations, and failed payments.

To reach you about your membership, a price change before the next renewal, or a safety note tied to the limits you reported.

To keep the website and the floor secure, and to meet tax, accounting, and card-network record rules.

Card payments are processed by Stripe Payments Company. Stripe’s privacy policy is at https://stripe.com/privacy. Card statements show NORTHLINE.

We do not sell personal information. We do not use your details for third-party advertising.

We share payment details with Stripe so the charge can be authorized, captured, refunded, or disputed.

We may share information with email or hosting providers who process it only for us, and with a professional advisor or authority when the law requires it, or when it is needed to protect members or staff.

A pending query is kept until it is approved, rejected, or you ask us to delete it. Membership and payment records are kept for the life of the membership and for the period tax and accounting rules require after it ends, usually up to seven years for charge records.

The checkout cookie expires after six hours. The member session cookie expires after fourteen days. The admin desk cookie expires after twelve hours.

Email privacy@northlineathletic.com to ask for a copy of your record, to correct it, or to delete a contact message or a rejected query. We may keep a payment record where the law or a card dispute requires it. You may also lodge a complaint with a data-protection authority where you live.