Refund Policy

Email billing@northlineathletic.com, use the contact form, call +1 (718) 555-0148, or ask at the desk at 418 Harbor Street, Brooklyn, NY 11201, United States. Include the name and email on the payment. We confirm refund decisions by email.

This policy is linked from the website footer and from the checkout page, before you pay.

A day pass is refunded in full if you ask before the visit day and the pass has not been used. After the visit day, or after you have entered the floor on that pass, the charge is not refunded.

If you cancel within 14 days of the first successful charge, and you have entered the floor no more than one time, we refund that first charge in full and stop future renewals.

After that 14-day window, or after a second visit, the current paid period is not refunded. Cancelling still stops the next renewal. You keep access until the end of the period you already paid.

Later renewal charges follow the same rule: a renewal is refundable within 14 days only if you have not used the floor during that new period. Otherwise the period is not refunded, and you can still cancel future renewals.

A duplicate charge, or a charge for a plan you did not confirm, is refunded in full.

Refunds go back to the original card through Stripe. Banks often post them in 5 to 10 business days. We do not charge a refund fee.